Gelen Kutusu
Every channel in one list.
- Sector
- Request panel
- Scope
- Panel, Automation
- Technology
- Next.js, WhatsApp Business API, Instagram messaging, roles and permissions
Inbox · today
TodayThis weeksample dataNew4
Answered9
Quoted3
ChannelMessageStatus
Emma R.WhatsApp · ENImplants, price?New
Lukas B.Instagram · DETermin im DezemberAnswered
Mehmet T.WhatsApp · TRKontrol randevusuAppointment
New 4 · answered 9 · quoted 3 · booked 2
Need
Requests arrive on every channel but land nowhere; a missed request is missed because it is on nobody's screen.
The coordinator watches three phones and two inboxes at once. Weekend requests pile up until Monday.
The system
A panel that joins WhatsApp, Instagram and the web form in one list; every request sits at a stage: new, answered, quoted, booked, arrived.
Requests the team must answer stay on top; those the assistant answered are marked apart.
Screens
- Request listChannel, language, time.
- Request cardConversation history and notes.
- Stage boardFrom new request to booking.
- Team assignmentCall-back reminders.
- Weekly summaryReceived, answered, booked.
Our role
Product design, interface and development are gridcomet's. This is a concept project: not client work, and all data is sample data.
