AI assistants.
On WhatsApp, Instagram, the web and the phone; always introduced as an assistant.
When.
- Messages pile up after hours.
- The same answer is typed every day.
- Foreign customers expect their own language.
Multilingual booking
Live demo
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Scope.
- Channels
- Answers from your own information
- Calendar and CRM entries
- Hand-off to a person
- Voice calls
- Logs and review
Deliverables.
- Channel setup (including the WhatsApp Business Platform)
- Knowledge sources and reply rules
- Calendar, CRM and email integrations
- Handover and approval flows
- Monthly conversation report
Questions.
What if the assistant says something wrong?
The assistant speaks only with information you have approved and does not quote prices or promise results. A conversation it is unsure about, or one that needs expertise, goes to your team with a note; questions it cannot answer are reviewed regularly.
What if a customer wants to talk to a person?
The assistant hands the conversation to your team and tells the customer so. It always states clearly that it is AI.
Which channels does it work on?
WhatsApp, Instagram, web chat and the phone connect to the same assistant. On WhatsApp, Meta's WhatsApp Business Platform is used.